Frequently asked questions
Everything you need to know about the C1
Find answers about setup, sensors, ordering, shipping and more.
1General
Yes. Setup is intentionally simple and takes only a few minutes.
No. The C1 acts as the central controller for your sensors.
Yes. The Terratronic app sets up and manages the system on iOS and Android.
Yes. We can also provide the app as an APK file if needed.
Currently the system can be used with one smartphone at a time.
Because we plan to sell throughout Europe and deliberately chose an international name.
2Setup and connectivity
The app and included guide take you through setup step by step.
Yes. The smart hub needs a 2.4 GHz Wi-Fi connection.
Reconnect the smart hub to Wi-Fi once after changing your router.
Yes. The smart hub and sensors can be reset and set up again at any time.
The sensors continue measuring locally and controlling the heating. The smart hub synchronises automatically when the connection returns.
The hub reconnects automatically and resumes normal operation when power returns.
Range depends on the building, but several indoor rooms are usually possible.
Yes. Normal interior walls are usually fine, while reinforced concrete and metal may reduce range.
The system uses modern encrypted Zigbee communication for secure and reliable data transfer.
3Sensors
One C1 can receive data from up to four sensors at the same time.
The sensor measures temperature and humidity three times per minute.
Depending on use and conditions, the battery lasts several months to more than a year. The app notifies you before it needs replacing.
The sensor uses a standard CR2450 coin cell.
Yes. The standard coin cells are easy to replace and widely available.
The app notifies you in good time when the battery needs replacing.
The sensor is IP44 splash resistant but should not get directly wet, as this can affect humidity readings.
Our mount attaches the sensor to the terrarium ceiling. A second sensor near the floor can reveal temperature differences.
We calibrate every sensor. If you still notice a significant deviation, we will replace it.
4SmartHub C1
Yes. The LEDs can be disabled permanently or automatically on a schedule.
The C1 is developed and designed in Germany and manufactured with our partners in China.
Yes. Firmware updates are delivered automatically to keep the system secure and current.
5Privacy and security
Yes. Communication is encrypted and data is stored within the EU.
No subscription is required for basic use.
No, there are no mandatory recurring costs.
6Smart home and expansion
Integrations with external smart home platforms are not currently planned.
Yes. You can expand the system with additional sensors at any time.
Yes. We continually expand the system, with more sensors and smart terrarium devices already planned.
7Notifications
Yes. You can enable push notifications for important events or problems.
8Waitlist and delivery
No. Joining is free and non-binding, with no obligation to buy.
The first deliveries are planned for Q4 2026. Progress is documented regularly on our blog.
Yes. Every email contains an unsubscribe link.
Because we want to build transparently and regularly share prototypes, tests and progress.
9Ordering and shipping
The package includes one C1 smart hub, one sensor and instructions.
Delivery within Germany usually takes 2 to 3 business days with DHL.
We currently ship to Germany, Austria and Switzerland. More European countries will follow.
Available payment methods will be announced here soon.
10Warranty and support
Yes. All devices include the statutory two-year warranty.
Battery power enables flexible cable-free placement and easy installation, while modern wireless standards are highly energy efficient.